Responsible Gaming at ko99
ko99 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to stay in control at every step.
Gaming Should Always Be a Choice, Not a Compulsion
At ko99, we believe that gambling is a form of entertainment — one that should remain enjoyable, affordable, and fully within your control. We recognise that for a small number of players, gaming can develop into a harmful pattern of behaviour that affects finances, relationships, and mental well-being.
That is why responsible gaming is not an afterthought at ko99 — it is a core part of how we operate. From the moment you register an account to every session you play, ko99 provides practical tools to help you set boundaries, monitor your activity, and seek help if you ever feel that gaming is getting out of hand.
This page outlines the full range of responsible gaming measures available to players on the ko99 platform, the warning signs to watch for, and the support resources available to players across Bangladesh including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.
Important Reminder: ko99 is strictly a 21+ platform. All players must be at least 21 years of age to register and play. Age verification is conducted as part of the standard KYC process, and accounts that fail verification will be suspended immediately. If you are under 21, please do not attempt to register.
Age Verification
Every new player on ko99 must pass a strict age and identity verification process before depositing funds or accessing real-money games. Players under 21 are never permitted on the platform.
Player-Controlled Limits
You can set deposit limits, loss limits, session time limits, and wagering limits directly from your account dashboard. Limits take effect immediately and can only be loosened after a mandatory cooling-off period.
Self-Exclusion Programme
Players who feel they need a break from gaming can request a self-exclusion of 30 days, 90 days, 6 months, 1 year, or permanent closure. During exclusion, your account is completely blocked from all gaming activity.
Dedicated Support Team
Ko99's support team is trained to handle responsible gaming concerns with sensitivity and urgency. Live chat support is available 24/7, and responsible gaming requests receive priority handling.
Behavioural Monitoring
Ko99's internal systems monitor for patterns associated with problem gambling — such as rapid loss-chasing, extreme session lengths, and sudden large deposits — and flag accounts for proactive review by our player protection team.
Six Tools to Keep You in Control
Every ko99 account comes with a full suite of responsible gaming controls, accessible directly from your account dashboard at any time.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in BDT. Once your chosen limit is reached, no further deposits can be made until the limit period resets. Deposit limits can be reduced at any time and take effect immediately. Increases to deposit limits require a 72-hour cooling-off period before they become active.
Loss Limits
Set a maximum net loss amount per day, per week, or per month. Once you have reached your chosen loss threshold for the period, your account will prevent any further real-money wagering until the limit period resets. This tool is particularly useful for players who want to protect their bankroll and avoid chasing losses.
Session Time Limits
Set a maximum session duration so that ko99 automatically reminds you — or logs you out — when you have been playing for your chosen length of time. Session time limits help prevent the kind of prolonged, uninterrupted play sessions that can be associated with problem gambling behaviour. You can set daily or per-session time caps from your account settings.
Time-Out / Cool-Down
Need a short break without fully closing your account? Use the time-out feature to suspend your ko99 account for a period of your choosing — from 24 hours up to 30 days. During a time-out, you cannot log in, deposit, or play. Your account balance is preserved and you can return after the time-out period expires. Time-outs cannot be shortened once activated.
Self-Exclusion
For players who need a more extended break, ko99 offers self-exclusion periods of 30 days, 90 days, 6 months, 1 year, or permanent account closure. During self-exclusion, your account is blocked from all gaming activity and you will not receive any promotional communications from ko99. Permanent self-exclusion cannot be reversed. To initiate self-exclusion, contact ko99 support via live chat or email.
Reality Checks
Enable reality check notifications to receive regular on-screen reminders of how long you have been playing and a summary of your wins and losses during the current session. Reality checks appear at intervals of your choosing — every 15, 30, or 60 minutes — and give you the opportunity to pause, review your activity, and decide whether to continue or end your session.
Recognising a Gambling Problem
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gaming is becoming harmful.
Gambling Beyond Your Means
Depositing money you cannot afford to lose — including rent, bill payments, groceries, or emergency funds — is a serious warning sign that gambling has moved beyond entertainment.
Chasing Losses
Depositing more money or placing larger bets in an attempt to win back previous losses — sometimes called "chasing" — is one of the most common and dangerous patterns in problem gambling.
Hiding Your Gambling
Feeling the need to conceal your gambling activity from family members, friends, or colleagues — or being dishonest about how much you have spent — may suggest that gambling has become a problem.
Loss of Time Awareness
Regularly losing track of time while gambling, or playing for much longer than you intended, can indicate that gaming is beginning to take on a compulsive quality.
Gambling to Escape
Using gambling as a way to cope with stress, anxiety, depression, boredom, or difficult personal circumstances — rather than for entertainment — is associated with the development of gambling disorder.
Neglecting Responsibilities
Allowing gambling to interfere with work, studies, family obligations, social commitments, or personal health — including missing important events or neglecting daily responsibilities — is a significant warning sign.
If you recognise any of these signs in yourself: Please reach out to the ko99 support team immediately via live chat or email at [email protected]. Our team is trained to handle these conversations with care, confidentiality, and urgency. You can also use the self-exclusion or time-out tools in your account dashboard without needing to contact support first.
Ask Yourself These Questions
The following questions are adapted from internationally recognised responsible gaming self-assessment frameworks. They are designed to help you reflect honestly on your relationship with gambling.
If you answer "yes" to two or more of the questions below, we strongly encourage you to take a break using ko99's time-out or self-exclusion tools, and to speak with a support professional.
This self-assessment is for personal reflection only — it is not a clinical diagnosis. If you are concerned about your gambling behaviour, please seek professional support.
Honest Reflection Matters: Problem gambling affects people of all backgrounds, income levels, and experience levels. There is no shame in recognising that gambling has become a problem — and seeking help is always the right choice.
Responsible Gaming Self-Check — 10 Questions
Have you ever spent more money on gambling than you originally planned or could afford?
Have you ever borrowed money, sold belongings, or used funds set aside for essential expenses in order to gamble?
Have you tried to win back money you lost by placing further bets — and found it difficult to stop?
Have you felt restless, irritable, or anxious when you are unable to gamble, or when you try to cut down?
Have you hidden your gambling activity or the amount you have spent from people close to you?
Has gambling caused you to miss work, studies, family commitments, or other important responsibilities?
Do you find yourself thinking about gambling frequently when you are not playing — replaying past sessions or planning future ones?
Have you ever gambled as a way to escape stress, anxiety, loneliness, depression, or difficult personal circumstances?
Have you made repeated unsuccessful attempts to cut down, control, or stop gambling?
Has your gambling caused significant financial difficulty, relationship problems, or emotional distress for you or someone close to you?
How to Activate Each Tool on ko99
All responsible gaming tools are available directly inside your ko99 account. Here is how to access and activate each one.
Setting Deposit Limits
Prevent overspending by capping how much you can deposit within a given time window.
- Log in to your ko99 account
- Go to Account Settings → Responsible Gaming
- Select "Deposit Limits" from the menu
- Choose daily, weekly, or monthly limit
- Enter your desired BDT limit amount
- Confirm — limit applies immediately
Taking a Time-Out
Temporarily suspend your account for a short cooling-off period without permanent closure.
- Log in to your ko99 account
- Go to Account Settings → Responsible Gaming
- Select "Time-Out / Cool-Down"
- Choose your preferred duration (24h to 30 days)
- Confirm the time-out request
- Your account is suspended immediately — it cannot be reversed early
Requesting Self-Exclusion
Block access to your account for an extended period or permanently close it.
- Contact ko99 support via live chat or email at [email protected]
- State clearly that you want to self-exclude
- Specify your preferred exclusion period
- Identity verification will be completed
- Your account will be blocked within 24 hours
- All marketing communications will be suspended immediately
Enabling Reality Checks
Receive regular on-screen reminders of your session duration and net result.
- Log in to your ko99 account
- Go to Account Settings → Responsible Gaming
- Select "Reality Checks"
- Choose your preferred reminder interval (15, 30, or 60 minutes)
- Save your settings
- Reminders will appear during all future game sessions
Setting Loss Limits
Cap the maximum amount you can lose within a defined period to protect your bankroll.
- Log in to your ko99 account
- Go to Account Settings → Responsible Gaming
- Select "Loss Limits"
- Choose daily, weekly, or monthly limit period
- Enter your maximum loss threshold in BDT
- Confirm — gaming is automatically paused when the limit is reached
Contacting Support Directly
Our support team is available around the clock to help with any responsible gaming concern.
- Use the Live Chat widget available on every page of ko99 (24/7)
- Or email [email protected] — subject line: "Responsible Gaming Request"
- Identify yourself by your registered username
- Describe your concern or the tool you wish to activate
- All responsible gaming requests receive priority handling
- Responses within 1 hour during standard operating hours (BST, UTC+6)
You Are Not Alone — Help Is Available
If you feel that gambling has become a problem for you or someone you care about, reaching out for help is the most important step you can take. Ko99's support team is trained to handle responsible gaming conversations with empathy, discretion, and practical action.
In addition to ko99's internal support tools, we encourage players across Bangladesh to seek guidance from mental health and addiction support professionals. You do not need to be in crisis to reach out — early conversations can prevent problems from escalating.
All responsible gaming communications with ko99 support are treated with complete confidentiality. Your account status, bonus eligibility, and service access are not affected by raising a responsible gaming concern — in fact, speaking up early helps us help you more effectively.
Priority Support: Responsible gaming requests sent to [email protected] with the subject line "Responsible Gaming Request" are escalated to a senior support agent immediately. Live chat requests mentioning self-exclusion or problem gambling are flagged as high priority in our system.
Contact ko99 Support
Our player protection team is available every day of the year. Reach us through any of the following channels for responsible gaming assistance.
Play Smart. Play Safe. Play with ko99.
Responsible gaming is at the heart of everything we do at ko99. When you are ready to play, explore our full range of games and sports betting options — always within your limits.