ko99 Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and ko99 ("the Platform", "we", "us", "our") governing your access to and use of the ko99 website, mobile interface, gaming products, sportsbook, and all associated services available at ko99.im.

By registering an account, making a deposit, or placing any wager on ko99, you unconditionally accept these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the platform and close your account by contacting support at [email protected].

These Terms apply to all products available on ko99, including but not limited to: live casino games supplied by Evolution Gaming and Ezugi; video slots supplied by Pragmatic Play, NetEnt, Microgaming, Play'n GO, Red Tiger, and Hacksaw Gaming; crash and instant games supplied by Spribe; fishing games supplied by JILI and PG Soft; and the ko99 sportsbook covering cricket, football, kabaddi, and hockey markets.

Access to and use of ko99 is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and at all times during the use of the platform:

• You are aged 21 years or above. Ko99 does not permit access by any person under the age of 21, regardless of the applicable local minimum age for gambling in their jurisdiction.
• You are acting on your own behalf as a private individual and not on behalf of any commercial entity, syndicate, or third party.
• You are not a current or former employee of ko99, or an immediate family member of such an employee, in a manner that could create a conflict of interest.
• You are not accessing the platform from a jurisdiction where online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether your use of ko99 is lawful in your jurisdiction.
• You have not previously been self-excluded from ko99 or had an account closed by ko99 due to a breach of these Terms.
• You are opening an account voluntarily and are not doing so under duress or at the instruction of any third party.

To access the full range of products on ko99, you must complete the registration process and create a verified player account. The following conditions apply to all ko99 accounts:

One Account Per Person

Each individual may hold only one ko99 account at any time. Opening multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — constitutes a violation of these Terms and will result in all associated accounts being suspended and any balances across those accounts being reviewed and potentially forfeited.

Accuracy of Information

You must provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, residential address, and contact details. Ko99 reserves the right to request supporting documentation to verify any information provided. Providing false or misleading registration information is a material breach of these Terms.

Account Currency

All ko99 accounts are denominated in Bangladeshi Taka (BDT). Once an account currency has been set at registration it cannot be changed. All deposits, wagers, winnings, bonuses, and withdrawals are processed in BDT. The ৳ symbol is used throughout the platform to denote BDT amounts.

Account Verification (KYC)

Ko99 applies a Know Your Customer (KYC) process in compliance with standard anti-money laundering practices. Players may be required to submit one or more of the following documents before a withdrawal can be processed:

• A government-issued photo identification document (National Identity Card, Passport, or Driving Licence)
• Proof of residential address dated within the last three months (utility bill, bank statement, or official correspondence)
• Proof of ownership of the payment method used to make the first deposit (e.g., a screenshot of the registered bKash or Nagad account showing the account holder's name)

Ko99 may request additional documentation at its discretion. Failure to provide requested documentation within a reasonable timeframe may result in withdrawal requests being placed on hold until verification is complete.

Accepted Payment Methods

Ko99 accepts deposits and processes withdrawals via the following payment methods, all denominated in Bangladeshi Taka:

• bKash — Mobile Financial Service; minimum deposit ৳200; target withdrawal time approximately 15 minutes
• Nagad — Mobile Financial Service; minimum deposit ৳200; target withdrawal time approximately 15 minutes
• Rocket (Dutch-Bangla Bank MFS) — minimum deposit ৳200; target withdrawal time approximately 30 minutes
• Upay — Mobile Financial Service; minimum deposit ৳200; target withdrawal time approximately 30 minutes
• Bank Transfer — supported banks include Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank; minimum deposit ৳1,000; processing time 1–3 hours

Deposit Conditions

All deposits must be made from a payment account registered in your own name. Ko99 does not accept deposits from third-party accounts. Deposits made from an unverified or third-party source may be returned and the associated account suspended pending investigation. Ko99 does not charge a fee for processing deposits; however, your mobile financial service provider may apply its own transaction charges.

Withdrawal Conditions

Withdrawals will only be processed to the same payment method used for the original deposit wherever technically possible. Ko99 reserves the right to request additional identity verification before approving any withdrawal. The following conditions apply to all withdrawal requests:

• The player's account must be fully verified (KYC complete) before any withdrawal is processed
• Any active bonus wagering requirements must be satisfied in full before the associated funds can be withdrawn
• Withdrawals must be made to a payment account registered in the same name as the ko99 account
• Ko99 reserves the right to apply enhanced due diligence checks to withdrawal requests above ৳50,000
• In the event of a suspected breach of these Terms, ko99 may place a temporary hold on withdrawal processing pending investigation

Ko99 offers a range of promotional bonuses to registered players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prize pools. All bonuses are subject to the following general conditions, in addition to any specific terms published at the time of each promotion:

• Bonuses are available to eligible players only, as defined in the specific promotion terms. Ko99 reserves the right to restrict any promotion to players from specific regions, or to players meeting specific deposit history or activity criteria.
• Each bonus offer may only be claimed once per player, household, IP address, device, or payment method unless explicitly stated otherwise in the promotion terms.
• All bonus funds are subject to a wagering requirement. The applicable wagering requirement multiplier will be stated clearly in the promotion terms before you opt in to any offer. Until the wagering requirement is met, bonus funds cannot be withdrawn.
• Bonus funds must be wagered within the validity period stated in the promotion terms. Unused bonus funds will be removed from your account balance upon expiry of the validity period.
• Ko99 reserves the right to void and remove any bonus, free spin winnings, or associated real-money balance derived from a bonus where evidence of bonus abuse, multi-accounting, use of prohibited betting strategies, or any other form of fraudulent conduct is identified.
• Seasonal promotions aligned with events such as the Bangladesh Premier League (BPL), IPL, T20 World Cup, Pohela Boishakh, and Eid are subject to their own specific promotion terms published at the time of each campaign.

Ko99 reserves the right to modify, suspend, or withdraw any promotional offer at any time and without prior notice. Any change to an active promotion will be communicated to players who have already opted in via email or platform notification.

Ko99 acts as the platform operator and not as the game developer or rules authority for the gaming products it offers. Each game title is governed by the rules published by its respective software provider. Players are responsible for reading and understanding the applicable game rules before placing any wager.

Game Integrity

All casino games available on ko99 use certified Random Number Generators (RNG) supplied and audited by the respective software providers. Ko99 does not have access to, and cannot alter, the game outcome systems operated by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft, or any other provider. RTP (Return to Player) figures are published by the respective providers and reflect the theoretical long-term statistical return of each game — they do not guarantee the outcome of any individual session or wager.

Sportsbook Rules

Sports betting markets offered through the ko99 sportsbook are subject to the following general conditions:

• All bets are accepted at the odds displayed at the time of bet placement. Ko99 reserves the right to void any bet placed at an erroneously published price.
• In the event that a sporting event is postponed, abandoned, or cancelled, bets will be settled in accordance with the specific sport's rules published on the ko99 platform at the time of bet placement.
• Live in-play betting markets may be suspended at any time at ko99's discretion, particularly in response to significant match events.
• Ko99 reserves the right to impose individual bet limits on any player at any time without prior notice.

Technical Errors

In the event of a technical malfunction, server error, or network interruption affecting a game round or bet, ko99 will make reasonable efforts to resolve the issue in a fair and transparent manner. Ko99 reserves the right to void any wager affected by a technical error that resulted in an outcome that would not have occurred under normal operating conditions. Players who become aware of a malfunction during a game session should cease play and report the issue to support immediately.

The following activities are strictly prohibited on ko99. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of account balance, cancellation of pending withdrawals, and referral to relevant law enforcement or regulatory authorities where applicable:

• Opening or operating more than one ko99 account, whether directly or through a proxy, nominee, or third party
• Providing false, incomplete, or misleading information at any point during the registration or verification process
• Using automated software, bots, scripts, algorithms, or any form of artificial intelligence to interact with the platform in a manner not available to regular players
• Exploiting any software bug, pricing error, or system vulnerability — whether in a casino game, sportsbook market, or payment processing system — for financial gain
• Engaging in any form of bonus abuse, including but not limited to opening multiple accounts to claim welcome bonuses, placing low-risk hedging bets designed solely to satisfy wagering requirements, or coordinating with other players to exploit promotional offers
• Using the ko99 platform to launder money, process funds on behalf of third parties, or conduct any activity that could constitute a financial crime under applicable law
• Colluding with other players, ko99 employees, or game provider representatives to gain an unfair advantage in any game or market
• Harassing, threatening, or abusing ko99 staff members or other players through any communication channel
• Attempting to access any part of the ko99 platform infrastructure, database, or back-end systems that is not intended for public access

You are solely responsible for maintaining the security and confidentiality of your ko99 account login credentials, including your username, password, and any two-factor authentication codes. Ko99 recommends that you:

• Use a unique password for your ko99 account that is not used on any other website or service
• Enable SMS-based two-factor authentication from your account security settings
• Never share your login credentials with any third party, including family members
• Log out of your ko99 account after each session, particularly when using a shared or public device
• Regularly review your account activity log for any transactions or login events that you do not recognise

Ko99 will never ask you to provide your password via email, live chat, social media, or any other communication channel. Any communication purporting to be from ko99 that requests your password should be treated as fraudulent and reported to [email protected] immediately.

In the event that you suspect your account has been accessed by an unauthorised party, you must contact ko99 support immediately via live chat or email. Ko99 will take reasonable steps to secure the account, including a temporary suspension pending investigation, upon receiving a credible report of unauthorised access.

Ko99 is committed to providing a safe and responsible gaming environment for all players. Gambling is intended to be an entertaining leisure activity. Ko99 recognises that for some individuals, gambling can become problematic, and we have embedded a suite of player protection tools directly into the platform to help players maintain control of their gaming activity.

Available Player Protection Tools

The following tools are available to all registered ko99 players directly from their account dashboard, without the need to contact support:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control the maximum amount you can add to your ko99 account in any given period. Deposit limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Set alerts to notify you when you have been playing for a specified period of time. These reminders are designed to encourage regular breaks and prevent extended uninterrupted play sessions.
• Cooling-Off Period: Temporarily suspend your ko99 account for a defined period (24 hours, 7 days, 30 days, or 90 days). During a cooling-off period, you will be unable to log in, deposit, or place any wager. Your account and any remaining balance will be preserved.
• Permanent Self-Exclusion: Permanently close your ko99 account and request that you be excluded from any future marketing communications. Self-exclusion requests are processed immediately and are irreversible. If you choose to self-exclude, ko99 will return any verified account balance to you via your registered payment method.

Seeking Help

If you are concerned that your gambling behaviour is becoming difficult to manage, we strongly encourage you to make use of the tools described above, contact ko99 support via live chat or at [email protected], and seek guidance from a qualified counselling service. Ko99 takes all responsible gaming concerns seriously and will act without delay on any request for account restrictions or self-exclusion.

Ko99 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and is available in full at ko99.im/privacy-policy. By registering an account on ko99, you consent to the collection and use of your personal data as described in the Privacy Policy.

Personal data collected by ko99 includes, but is not limited to: your full name, date of birth, residential address, email address, telephone number, payment account details, device and browser information, and records of your gaming activity and transaction history. This data is used for the purposes of account management, identity verification, fraud prevention, responsible gaming compliance, and, where you have consented, marketing communications.

Ko99 does not sell personal data to third parties. Personal data may be shared with software providers, payment processors, and KYC verification partners strictly for the purposes of delivering platform services. All data sharing arrangements are governed by appropriate data processing agreements.

All intellectual property rights in the ko99 website, platform interface, brand assets, logo, marketing materials, and proprietary software are owned by or licensed to ko99. Nothing in these Terms grants you any right, licence, or interest in any ko99 intellectual property.

Game content, artwork, audio, and mechanics are the intellectual property of the respective software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft, and others). Unauthorised reproduction, distribution, or modification of any content available on the ko99 platform is strictly prohibited.

You may not use the ko99 brand name, logo, or any associated marks in any context — including social media, affiliate marketing, or third-party content — without the express prior written consent of ko99.

To the maximum extent permitted by applicable law, ko99 excludes all liability for any loss, damage, or inconvenience suffered by a player in connection with the use of the platform, including but not limited to:

• Any financial loss arising from gaming or betting activity conducted on the platform
• Loss of account access due to forgotten credentials, device failure, or network interruption
• Delays in payment processing attributable to third-party payment service providers
• Technical malfunctions in game software operated by third-party providers
• Any indirect, consequential, special, or punitive damages of any nature

Nothing in these Terms limits ko99's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law. Ko99's total aggregate liability to any player in respect of any claim arising under these Terms shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the date on which the claim arose.

Ko99 reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• A breach of any provision of these Terms by the account holder
• Evidence or reasonable suspicion of fraudulent, illegal, or prohibited conduct
• Failure to complete identity verification within a reasonable timeframe
• A request by a competent authority, law enforcement agency, or regulatory body
• The player is found to be under the age of 21
• The player has previously self-excluded and attempts to register a new account

Players may also request voluntary account closure at any time by contacting support at [email protected]. Upon voluntary closure, any verified account balance will be returned to the player via their registered payment method, subject to standard KYC and withdrawal conditions. Bonus balances that have not met the applicable wagering requirement will be forfeited upon account closure.

Ko99 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made to these Terms, ko99 will provide reasonable notice to registered players via email or platform notification prior to the change taking effect. Minor amendments — such as corrections of typographical errors, clarifications that do not alter the substance of any provision, or updates to reflect changes in payment method availability — may be made without prior notice.

The version of the Terms in force at the time of any dispute shall be the version that governs that dispute. The current version of these Terms, including the effective date, is always available at ko99.im/terms-conditions. It is your responsibility to review these Terms periodically to stay informed of any changes. Your continued use of the platform following any amendment constitutes your acceptance of the updated Terms.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. Ko99 operates as a safe and reliable platform committed to fair play, and endeavours to resolve all player disputes promptly and in good faith.

In the event of a dispute, players are encouraged to contact ko99 support in the first instance via live chat or at [email protected]. Ko99 aims to acknowledge all formal complaints within 24 hours and to provide a full response within 5 business days. If a dispute cannot be resolved through direct engagement with ko99 support, the player may escalate the matter through the applicable dispute resolution process described in the platform's complaints procedure.

Ko99 does not make claims regarding licensing from any specific Bangladeshi government body. The platform operates on the basis of providing a safe, SSL-encrypted, and fair-play certified gaming environment for its registered players.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your ko99 account or gaming experience, please contact the ko99 support team using the following channels:

• Live Chat: Available 24/7 directly from the ko99 platform. Average response time under three minutes.
• Email Support: [email protected] — for account queries, KYC submissions, complaints, and responsible gaming requests. Response within 24 hours.
• Responsible Gaming Contact: Players seeking assistance with self-exclusion, deposit limits, or problem gambling support should email [email protected] with the subject line "Responsible Gaming Request" for priority handling.

Ko99 support is available in English and operates on Bangladesh Standard Time (BST, UTC+6). Support hours for email are Monday to Sunday, 08:00–24:00 BST. Live chat operates 24 hours a day, 7 days a week.